FAQ
About RushBuy.gg
What is RushBuy.gg?
RushBuy.gg is a global digital entertainment platform specializing in game top-ups. We are committed to providing players with safe, convenient, and cost-effective game currency. By partnering with official publishers, we cover many of today's most popular games, including Genshin Impact, PUBG Mobile, and more.
Is it safe to top up on RushBuy.gg?
Yes. All our top-up channels come directly from official game publishers or their authorized partners. This ensures your purchases are secure and reliable, so you don’t need to worry about your account being banned.
Account Linking
How do I log in to the RushBuy.gg?
Go to RushBuy.gg and click the Log In button in the top-right corner. Select your preferred login method to complete the process. If this is your first time logging in, your account will automatically be registered on our platform.
Can I link multiple social media accounts?
RushBuy.gg supports linking multiple social media channels, but each social media account can only be linked to one RushBuy.gg account. Once linked, you can log in using the connected social media channel.
Can I link an email to my account?
Yes. RushBuy.gg supports adding an email address. You can manage it in「My Account」—「Email」. The linked email can be used to receive trade updates and verification messages.
Why can't I log into my account?
Please check your internet connection first or try again later. If the issue persists, contact our online support for further help.
Payment
What payment methods are supported?
We currently accept major cards such as Visa and Mastercard. We are actively working to expand our options, with plans to support PayPal, Bank Transfer, and more in the near future. We appreciate your patience and welcome your feedback to enhance your experience.
What is payment fee?
Payment fee is an additional charge applied by different payment channels for processing transactions. The amount varies depending on the payment method you choose. You can view the specific fee details on the order confirmation page.
How can I obtain coupons?
RushBuy.gg regularly offers promotions and discounts, but coupon distribution periods may vary. You can stay updated by visiting our homepage or following our official social media accounts. Additionally, you may receive coupons by participating in events on our website.
How do I use a coupon?
During checkout, our system will automatically apply the most applicable coupon to your order. You can also manually enter a coupon code. The discounted amount will be displayed once the coupon is applied.
What should I do if my payment fails?
Payment failures may occur due to risk controls implemented by your payment provider. We recommend contacting your bank for assistance or trying a different card. If the issue persists, please try an alternative payment method.
Trades
Can I receive double top-up bonus on your platform?
If your game account has never made any top-up through any platform or in-game, and your game account still displays eligibility for double top-up bonus, you will receive the corresponding rewards when topping up via RushBuy.gg.
How long does a top-up order usually take to be completed?
Most orders are processed within 5 minutes. If you haven't received your purchase after a significant amount of time, please contact our online support team and we will assist you as soon as possible.
What should I do if I can't find the top-up product I'm looking for?
If you cannot find the product you wish to purchase on our product page, please contact our online support team for assistance. The refund processing time depends on your issuing bank. Refunds may take longer due to bank review procedures. If the product is not yet available, we appreciate your patience. We will notify you as soon as it becomes available.
Why can't I place an order?
If you encounter any errors while placing an order, please contact our online support team for immediate assistance.
What should I do if I entered incorrect account details during top-up?
We strongly recommend double-checking your account information (ideally by copying and pasting your game ID) before confirming any purchase. If the order has already been processed with incorrect details, please note that we are unable to provide a refund in such cases.
What if I haven't received my top-up after placing an order?
Delivery times may vary based on the top-up method. If you do not receive your purchase within the expected time, please reach out to our online support with your order information for prompt assistance.
Under what circumstances can I request a refund?
Refunds are only supported if the top-up goods have not been delivered successfully. Once the items have been delivered, we are unable to process any refund requests.
My order shows refunded, but the amount hasn't been returned. What should I do?
Refund processing times vary depending on your payment method. Most refunds are issued within 3-10 working days. If you haven’t received yours after this period, please contact our online support team.
I bought a bundled product (e.g., all-pack bundle or multiple monthly cards). Why haven't I received all the items?
Bundled items are often delivered in batches. Please allow additional time for all components to be processed. If any items are still missing after a reasonable waiting period, please contact our online support for help.