Refund Policy

This policy applies to digital top-up services and digital goods, including gift cards and prepaid codes.

We want to ensure you have a clear and fair experience when requesting a refund. Once delivered or accessed, digital codes and gift cards are non-refundable. The following guidelines explain when a refund may be issued for orders that require login information to complete.

1. You can submit a refund request by contacting our support team.

2. Please reach out within 7 days of placing your order.

3. We aim to process refunds within 7 business days.

When You May Be Eligible for a Refund

1. Order Not Delivered

If your order is marked as complete but you haven’t received the product in your account, you can request a refund.

2. Duplicate Payment

If you were charged more than once for the same order, please provide the relevant payment records. We’ll refund any extra payments once confirmed.

3. Unable to Complete Verification

If we need your help to verify order details and aren’t able to complete the process together within 48 hours, we’ll cancel and refund the order automatically.

When a Refund May Not Be Possible

1. Order Already Delivered

Unfortunately, we can’t issue a refund once the order has been delivered—even if there was a mistake (such as entering the wrong account, region, or game).

2. Other Situations

Refunds are generally only available for the reasons listed at “When You May Be Eligible for a Refund.” If your situation isn’t described there, we may not be able to proceed with a refund.

3. Digital Products and Gift Cards

Digital products, including gift cards, activation codes, and prepaid digital services, are non-refundable once delivered, accessed, or revealed. Due to the nature of instant fulfillment, these products cannot be returned, canceled, or reversed after successful delivery.

How to Contact Us About a Refund

We’re here to help. You can reach our support team through:

• Live chat on our website

• Our Discord server at https://discord.gg/TBs6WMPyyM (please contact an admin directly)

• Email at support@rushbuy.gg

Please include your order number and a brief explanation when you get in touch. We’ll review your request and let you know whether a refund can be issued. If approved, the refund method will be determined after discussion and mutual agreement between you and RushBuy.gg.

Refund Method

The refund method will be determined after discussion and mutual agreement between you and RushBuy.gg.

We may update this policy from time to time to improve clarity or service. Any changes will be posted here, and we encourage you to review this page periodically. RushBuy.gg reserves the right of final interpretation of this policy and all refund decisions.